General Terms and Conditions of Sale
Last updated : October 30, 2026
Article 1 – Identity of the seller
The website my-cendana.com is published by MyCendana (hereinafter “the Seller”).
The Seller’s full identity (name, SIRET number, address, contact details) can be found in the site’s legal notice.
Article 2 – Purpose and scope
These general terms and conditions of sale (hereinafter the “GTCS”) govern distance sales of handmade jewelry, crafted from stainless steel, gold-filled materials, and natural stones, concluded via the website my-cendana.com with consumers (hereinafter the “Customer”), for delivery within France and Europe.
The Customer acknowledges having read and accepted the Terms and Conditions of Sale (T&Cs) by checking a box before confirming their order. The applicable T&Cs are those in effect on the date the order is placed.
Sales made on other platforms (such as Etsy) or in physical stores are subject to the terms and conditions of those platforms or retail locations.
Article 3 – Products
Each piece of jewelry is handcrafted by the Seller. The essential characteristics of each product (materials, dimensions, stone used) are indicated on its product page.
As these stones are natural, no two are alike: color, veining, inclusions, and luster vary from one piece to another. Such variations do not constitute a defect. While the photographs are as accurate as possible, the actual appearance may differ slightly depending on your screen.
Products are offered subject to availability. Some items may be unique or available only in limited quantities.
For any questions regarding a product, the Customer may contact the Seller via e-mail before placing an order : contact@my-cendana.com.
Article 4 – Price
Prices are listed in euros; VAT is not applicable (pursuant to Article 293 B of the French General Tax Code), and delivery charges are not included. Delivery charges are displayed before the order is confirmed.
The applicable price is the one displayed at the time the order is placed. The Seller may change their prices at any time, with no effect on orders that have already been confirmed.
Article 5 – Order
The customer selects their products, adds them to the cart, reviews their order, provides their contact details and delivery address, and then confirms the order by clicking the button that indicates an obligation to pay. They subsequently receive a confirmation e-mail summarizing their order.
The Seller may refuse or cancel an order in the event of incomplete or declined payment, an unusable delivery address, product unavailability, or an existing dispute with the Customer. The Customer will be informed, and if payment has been debited, they will be refunded.
Once payment has been validated, the order is recorded, subject to the right of withdrawal provided for in Article 8. The Seller’s electronic records, kept on reliable and durable media, shall serve as evidence between the parties.
Article 6 – Payment
Payment is made online using the payment methods offered at the time of ordering, via the secure payment provider Stripe. The Seller does not have access to the Customer’s banking details. Payment is due upon confirmation of the order.
The Seller retains ownership of the products until full payment of the price.
Article 7 – Delivery
Products are shipped from France via La Poste to destinations within France and European countries, including the United Kingdom and Switzerland.
- Order preparation : 2 business days, as the items are handcrafted.
- Shipping time : handled by La Poste, varies by destination country and is indicated at the time of ordering.
- Delivery charges : indicated at the time of ordering, free on orders of €50 or more.
Unless otherwise specified, the total delivery time shall not exceed 30 days from the date of the order. In the event of a delay, the Customer may formally request that the Seller make delivery within an additional, reasonable period of time. If delivery is not made within this period, the Customer may terminate the contract and obtain a refund.
The risk of loss or damage is transferred to the Customer upon delivery of the parcel. The Customer must check the condition of the parcel upon receipt, state specific reservations to the carrier in the event of damage, and notify the Seller within 3 days. In the event that a parcel is not received, the Customer should contact the Seller at the e-mail address provided in the legal notices.
The Customer is responsible for the accuracy of the delivery address they provide. If the parcel has already been dispatched to an incorrect address, the Seller shall not be held liable for any resulting non-delivery, and any costs for re-shipment shall be borne by the Customer. Delivery times may be extended due to strikes, carrier delays, customs inspections, or any other event beyond the Seller’s control.
For deliveries outside the European Union, any applicable customs duties, taxes, or formalities are the responsibility of the customer.
Article 8 – Right of withdrawal
The customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without needing to provide a justification and without incurring any penalties.
To exercise this right, the Customer shall send an e-mail to contact@my-cendana.com, specifying their order number. The Seller shall acknowledge receipt of the request on a durable medium.
The Customer shall return the product—at their own expense and to the address provided in the legal notice—no later than 14 days after communicating their decision to do so. The product must be returned in its original, unworn condition, along with its packaging. The Customer may be held liable for any depreciation in the value of the product resulting from handling beyond what is necessary to ascertain its nature and proper functioning.
The Customer is advised to return the product via a parcel service or a tracked letter service, so that the shipment can be verified. Upon receipt, the Seller will check the condition of the product. If it has clearly been worn or damaged by the Customer, the refund may be reduced to account for the observed depreciation.
The Seller shall refund all sums paid, including standard delivery costs, no later than 14 days after being informed of the decision to withdraw, using the same means of payment. The Seller may defer the refund until the product has been received or proof of its shipment has been provided.
Article 9 – Statutory Warranties
The Seller is liable for any lack of conformity of the good and for hidden defects, under the following conditions.
Legal guarantee of conformity (Articles L217-3 to L217-20 of the Consumer Code)
The Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The Customer has a period of 2 years from the date of delivery to take action. During this period, the Customer is not required to prove that the defect existed at the time of delivery. The Customer may choose between repair or replacement of the goods, subject to the cost-related conditions stipulated by law. If the goods are repaired under the warranty, the Customer is entitled to a 6-month extension of the warranty period. The warranty applies at no cost to the Customer. The Customer may also obtain a price reduction or the cancellation of the contract if repair or replacement is impossible, disproportionate, or cannot be carried out within a reasonable timeframe.
Legal warranty against hidden defects (Articles 1641 to 1649 of the Civil Code)
The Customer may choose to invoke the warranty against hidden defects in the item—defects that render it unfit for its intended use or diminish its utility to such an extent that the Customer would not have purchased it, or would have paid a lower price for it, had they been aware of them. The Customer has a period of two years from the date of discovering the defect to take action. They may choose between rescinding the sale or receiving a reduction in the price.
Article 10 – Maintenance
To maintain their appearance, jewelry should be protected from impacts, perfumes, household products, and cosmetics. While natural stones are generally durable, some may be somewhat sensitive to water and impacts. Normal wear and tear resulting from daily use does not constitute a lack of conformity.
The materials (stainless steel, gold-filled, natural stones) can be affected by swimming pool water, seawater (while swimming), salt, and humidity; it is recommended to remove your jewelry beforehand and to dry it thoroughly after any contact with water.
Article 11 – Symbolism of Stones
The descriptions of the symbolism associated with the stones featured on this site are provided for informational and cultural purposes only. These properties are not medical in nature; they do not constitute a guarantee of any specific outcome, hold no medical or therapeutic value, and are not a substitute for the advice or treatment of a healthcare professional. As every stone is unique, two stones of the same type may vary in terms of color, pattern, and appearance.
Article 12 – Liability
The Seller is liable under the conditions provided for by law. The Seller cannot be held liable for delays or failures resulting from a case of *force majeure*, the actions of a third party (including the carrier), or the Customer’s misuse of the product.
Article 13 – Intellectual Property
The photographs, texts, logos, designs, and jewelry models featured on the site are the property of the Seller. Any reproduction or use without written authorization is prohibited.
Any unauthorized reproduction, even in part (photographs, texts, logos, visuals), constitutes an infringement that may lead to legal action.
Article 14 – Personal Data
The data collected during the ordering process (identity, address, e-mail, telephone number) are necessary for order processing, delivery, and customer relationship management. They are retained for as long as is required for these purposes and to comply with legal obligations (notably accounting requirements). They are shared only with essential service providers (for payment, shipping, and hosting).
In accordance with the GDPR, the Client has the right to access, rectify, erase, object to, restrict, and port their personal data; these rights may be exercised by sending an e-mail to the address provided in the legal notice. The Client may also lodge a complaint with the CNIL. For further details, please refer to the site’s privacy policy.
The Seller responds to requests within one month of receiving them.
Article 15 – Mediation
In the event of a dispute, the Customer shall first contact the Seller to attempt an amicable resolution. Failing this, the Customer may, free of charge, seek the assistance of a consumer mediator : the Nancy Court (Tribunal de Nancy).
Article 16 – Applicable law and disputes
These General Terms and Conditions of Sale are governed by French law, without prejudice to the protection afforded to a consumer residing in another European Union Member State by the mandatory provisions of their country of residence. These General Terms and Conditions of Sale are drafted in French, and this version alone shall be authoritative. In the absence of an amicable resolution, the Customer may bring the matter before the competent court in accordance with standard legal rules.
Article 17 – Amendment of the Terms and Conditions of Sale
The Seller may modify the Terms and Conditions of Sale at any time. The Terms and Conditions of Sale applicable to an order are those in effect on the date of that order.